Our service

Service and warranty

Clear agreements and fast handling. So you and your customers know exactly where you stand.

Warranty

Warranty by material

All products are covered by the statutory warranty. In addition, we offer the following manufacturer’s warranty under normal use and care.

[X]-year warranty on construction and welds.

[X]-year warranty on construction. Discolouration and hairline cracks are natural.

[X]-year warranty on wickerwork under normal use.

[X]-year warranty on seams and zips.

Complaint or damage

01
Report
Report the problem using the form below, including your order number and photos.
02
Assessment
Our service department assesses the request within [X] working days.
03
Solution
We send a part or a replacement product, or issue a credit note.
04
Completion
You receive a confirmation, so you can inform your customer straight away.

Spare parts

Cushion covers, adjustable feet, parasol canopies or a single screw: many parts are available separately. That way a product lasts longer.

For dealers

Choose a form for this section.